Delivery information, refunds & returns

Delivery Charges

Our delivery charges are as follows:

UK - £4.00

Europe - £9.00

North America/Canada - £11.00

We aim to dispatch your order within 2-3 working days of receiving payment and you should expect to receive your order within 3-5 working days after dispatch for UK and between 7-10 days for Europe/North America & Canada. We will use Royal Mail's recorded delivery for all dispatches.

Returns & Refunds 

Faulty/Damaged Goods:

In the rare event that you receive goods that are damaged/faulty, you must notify us by email at sales@ishvari.co.uk within 24 hours of receiving the product.  Goods should be sent back to us by recorded delivery and the cost of postage will be refunded to you.  We will then exchange the product or issue a full refund.

Returns:

Our returns policy for online purchases is 14 days. After 14 days, we cannot offer a refund or exchange. 

For a return, the goods must be unused and in the same condition that you received it and in the original packaging with the swing tag attached.  We do not accept any returned item which have any indications that it was used.  For the unused item, an exchange will be posted out or a full refund will be credited to the purchaser's credit/debit card less postage costs.  Please note that bespoke items made to specific orders cannot be returned or exchanged.

Refunds less postal charges will be made within 30 days of the date we receive the returned item.

Returned items should be posted to:

Renu Modha Textile Studio, Heskin Hall Shopping Village, Wood Lane, Heskin, Chorley, Lancashire PR7 5PA

We recommend using a tracking postage service when returning an item as we take no responsibility for loss of items during transit.