Important Delivery Information
Customers are able to purchase items directly from our website and we offer free delivery on most smaller items from our stock but please check the delivery details on the item before purchase, because we can not offer free delivery on all items, especially those that need personal delivery by ourselves ie : Mirrors, Large Paintings, Prints and furniture etc.
Customers from outside the UK mainland need to contact us for a quote for delivery.
Dispatch Times:
Dispatch times will vary depending again on the size of the item and delivery option selected. However, a general approximation is, for smaller items that can be posted, the next working day and within one to fourteen days for larger items. Any delays or irregularities in dispatch that may occur would be relayed to you via telephone or email so that you are kept fully informed of the progress of your purchase.
Insurance:
Insurance cover is provided FREE OF CHARGE for all items. All items are fully insured and sent at the risk of Malcolm Eglin Antiques. Once the item arrives at its destination and has been paid for in full it is the property of the customer and considered as such by law.
Distance Selling Regulations:
All items purchased from Malcolm Eglin Antiques are covered under the Distance Selling Regulations, which give buyers the right to cancel the purchase within 7 days after receipt of the item and return it to us in the same condition as it was originally sent, for a full refund less transport costs.
Our Guarantee:
We guarantee a professional, friendly and personal service, with prompt attention given to any genuine enquiry or purchase. It is our aim to make it as simple as possible for you to purchase quality antiques and have your items delivered or shipped to you efficiently and in the condition in which they have been described.
Item Dispatch Details:
With every item purchased you will receive a written receipt, detailing the date or circa date of manufacture, a full description of the item and the price paid. This receipt should be kept for your records and for insurance purposes.
Age / Condition Information:
Most of our items are described with a ‘Circa’ age which means approximate. This is generally very accurate as we have a lifetime experience with antiques and have a good awareness of how old items are. However, some items have dates inscribed or stamped onto them, these items are obviously far more exact in their age and can be said to have a precise year of manufacture.
The condition of antiques is subjective, as people who have only previously bought brand new things would have a different view to those who purchase antique items regularly. However, the nature of an antique is that it has an aged look, with generally some signs of wear. Depending on the material this ageing may have added to it’s value somewhat, for example a deeply grained mahogany piece would be much superior colour and quality than a new mahogany item.
We personally inspect each item that is described on the website and any imperfections of note are marked accordingly within the description. This however is open to human error and oversights may rarely occur, although goods can be returned. As previously mentioned, it is the nature of an antique item to be aged and not pristine. We aim to provide products that are a good quality example of their type whilst keeping their character and not having been ‘over restored’.
Lapada:
We are members of both Lapada and Cinoa and follow their code of conduct to describe and age all of our products very accurately. These affiliations should give customers the security that we are approved by international associations and would never attempt to mislead customers or be dishonest about our products or services.
