About Us

  With previous career history in Retail Visual Merchandising and Store Design, husband and wife team Steve and Kerry combined their creativity with their other passion, to open an Antiques and Interiors store in Southampton in 2018, after having traded at fairs and online for a few years prior. Whilst deliberately not confining themselves to any one specialist product area, the pair ‘buy what they love' and  like to think they can offer something for everyone. This includes trade, private and International clients.

  Now operating from a large unit in SO19, the showroom is open to all by appointment. Notoriously known for their shop and home ready, quality and all-budget-friendly goods, Track 21 Interiors continue to expand their inventory of both useable and decorative pieces for the home and beyond.

 

Purchase, Payment & Delivery Procedure

  Orders can be placed via the website and card payments processed immediately. Alternatively, if you would like additional information on the item, or extra photos prior to purchasing, please do use the enquiry button to speak to us directly. 
All of our items are available to view / collect from our showroom at the address below and cash payments / BACS transfers can also be accepted at this time. If a BACS invoice has been requested, payments are required to be cleared within 48 hours (working days) as dated on the invoice. 
  On agreement, a 20% non-refundable deposit is payable if you wish to hold an item for up to 14 days only, after which, the full balance is payable. Sold items can be stored free of charge for up to 14 days, then they must be either collected/delivered, or a storage payment plan agreed.

Delivery:
  A tracked, 48hr courier service is available on smaller items which can be posted and we are able to arrange door to door, insured couriers on larger items. Please ask for a quote for this before committing to a purchase.
Once a courier is booked, we will exchange yours and the drivers contact details and it will then be the drivers job to keep you up to date with timeframes. However, at the point of booking, we will give you an estimation of this, but please note that during busy periods, some couriers can take up to two weeks to deliver. If you are on a tight time frame, please make us aware of this at the time of purchase and we will work with you to ensure you recieve your item(s) on time. 
  All delivery quotes will be based on ground floor delivery, with one man, assuming you have measured and assessed all access points. If you do not fit this criteria, please inform us at point of booking so that your quote can be made accurately.
Our London based courier makes weekly deliveries, usually on a Tues and these can be booked very promptly and easily. As a general rule, all couriers are payable directly at time of drop off. However, if you do need the shipping cost added to your invoice, please note this will be the quoted amount +VAT.

Returns Policy:
  In the unlikely event that you are unhappy with your item(s), or it has sadly been damaged in transit, please make contact within 24hrs of receipt. Returns are dealt with on an individual basis. We pride ourselves in describing all  items as accurately as possible and further images and detailed condition reports are always available if requested.
  We are unable to insure any glass items and also some other antique items through any postal services. Therefore if you ask for these items to be sent in this way, this will be at your own risk and will void any refund option due to damage.
  If a return is agreed, the buyer is responsible for the initial and return delivery/postage costs and the refund will be given once the item has arrived, given it is in the condition it was sent. It is strongly advised that goods are returned using a tracked and signed for service. Refunds will be issued within 48hrs of receiving items in the above way.
  Goods sent via a private courier may be rejected upon delivery. If a private courier is arranged by us, it is done so on behalf of the buyer and we accept no responsibility for damage or loss caused in transit once the item has left our premises. All of the couriers we use are insured for this purpose and any loss must be claimed directly through them. It is therefore advisable that you check the item over at the time of delivery before the courier leaves.
  We have a fantastic record when it comes to shipping and situations involving loss or damage are exceptionally rare. Unfortunately International returns are no longer accepted under any circumstance. We unfortunately do not and will not offer a buy back or relist service if you later change your mind on an item.

Something to sell?
If you believe you have an item which may be of interest to us, please don't hesitate to get in touch via email info@track21interiors.com or via the Enquiry Form.

Location:
Our warehouse is located on the outskirts of Southampton City Centre, with good transport links. 
Viewing appointments and browsing can be arranged Monday through to Saturday. Please do call ahead of any visit to avoid disapointment.
There is plentiful and free parking on site and a loading bay for vans/lorries.

Unit 17
Vancouver Wharf
Southampton
Hampshire
SO197BN

07884188621 - Steve
07906078276 - Kerry